604-GET-HELP: Web Hosting
You can get
hosting anywhere. That is right, every
student seems to offer web hosting these days. But not all
hosting providers are created equal. What is the difference?
Most small "hosting providers" resell someone
else's services. They do not own the
servers, and have no control over the servers. If you need
something, they will submit a trouble ticket on your behalf to
the "next level technical support" just as you would do. From
there it may have to travel even further to real administrators,
who often support hundreds of servers per person, do not give
their direct phone number and do not care whether you have an
emergency or not. We've been there until we created our own
network. For many years now we've been in control and our
clients are happier than ever.
hosting providers are too expensive or too slow.
Yes, you can get a level of service comparable to ours and the
reliability of the network like ours and North American based
technical support, but usually for a much higher price for
comparable service. Often you still have to deal with multi-tier
support, where each level has limitations on what they can take
care of, which slows down response time in case of an emergency.
What to look
for. Make sure that you're not
comparing apples to oranges. For example, two companies may have
identical hardware, but one may pack it with 100 times more
accounts per server, which would make everything work much
slower. There could be two identical networks, but one is
connected very close to the major backbone(s) while another one
may be connected through a long chain of traffic resellers,
which significantly affects response time. Also one provider may
outsource technical support to someone off-shore who can only
chat with you online while another one may have real live staff
here in North America, available on the phone.
Why are we
We own our
servers and other network infrastructure. We are the only
and final authority managing our servers and have 100%
control over everything. Because there is no "second level"
support all issues are dealt with immediately and directly.
maintain very strict security and have state of the art
firewall protection, more than just a retail box.
network is connected to the largest Internet backbones with
little overhead in between . This allows your pages to
travel shorter distances between your web site and your
visitors, which makes response time faster.
servers are powerful and modern.
servers are not overcrowded. We have a very small number of
web sites per each server. This allows your pages to load
real technical support. Not just a chat or answering service
or "e-mail-only" support or "web-based-only" trouble ticket
system. In case of a problem you will deal with a live
We do not
outsource technical support off-shore where operators may
write English words but many are far from comprehension
standards you would expect. We speak English very well. More
importantly, we communicate with you the way you do.
servers are monitored by a third party from several
locations on every continent every 3 to 5 minutes. If any
server's response becomes less than perfect we are paged
within a minute or so and we get on it right away. That is
why we can fix a problem before you even know about it.
a fully managed hosting. It means that if you need to change
something, you do not have to learn all the technicalities,
you do not have to find your way through complicated control
panels or read detailed manuals. The only thing you need to
remember is our number: 604-GET-HELP. Call us, tell us in
plain English what you'd like to change (or e-mail if you
wish) and we will do everything for you.
To find out
more about our
Web Hosting Division
click here to visit