Computer or Network Problems? Call 604-GET-HELP (604-438-4357) for On-Site technical support, troubleshooting, computer services, help and computer repair in Greater Vancouver, BC, Canada.
   604-GET-HELP:   On-Site Service Prices

Residential $75 / hr, including Home-Based Businesses

$90 / hr

Priority Response
$135 / hr, including after hours, on the weekends and on holidays, subject to availability.
Minimum Charge
1 hour
Time Increments   Prorated to the actual number of minutes after the first hour, no overcharging!
No Travel Charges FREE, both ways in: Vancouver City, Burnaby, New Westminster, Tri-Cities, Coquitlam, Port Coquitlam, Port Moody, North Vancouver, West Vancouver (plus some other areas at our discretion, subject to availability).
Travel Charges   For the areas not mentioned above, one-way travel time is added to the service time. We start counting service time when a technician leaves our office and stop counting service time when the job is done at your location. Technician's return back time is free.
Forms Of Payment   We accept almost any form of payment:
Terms For residential service payable in full upon job completion.
For remote support payable in full within 7 days of the invoice.
For businesses payable in full within 30 days of the invoice.
Dishonoured payments (NSF, chargebacks etc.) are subject to collection costs plus a $75 fee (per each) to cover our administrative expenses and bank's penalties.
Late payments overdue for more than 7 days are subject to collection costs plus a $50 administrative fee per each invoice plus interest 3% per month, compounded monthly.
Courtesy to you and our computer service technicians, we offer 100% Satisfaction Guarantee upon-job-completion on our service and 30 days to review billing accuracy, while you and our technicians remember clearly all the details of the service and billing. Any service "deficiency" reported after 7 days of the service date is subject to new charges. Billing disputes not accepted after 30 days of the invoice date.


604-GET-HELP On-Site Computer Services
A division of Smart Technologies Consultants Ltd.
Serving Businesses and Individuals since 1998.